AI Adoption Guides
Practical guides from the HourBack team on finding the work worth automating, measuring it honestly and adopting AI with your team, not around it.
A practical AI adoption plan for a 5–20 person team
A four-week, team-led plan for adopting AI in a small team: pick one problem, set boundaries, run a limited trial and decide on total effort and quality.
7 min readTask mining vs process mining vs mapping a process by hand
What task mining, process mining and manual process mapping each show, where each falls short, and a question-first way to choose the right evidence.
6 min readInsurance agency automation: what to automate first
How an independent agency picks its first automation: compare candidate workflows, size carrier-portal re-keying honestly, check the exceptions and prove the result.
5 min readHow to assess service desk automation: measure effort, not just tickets
Ticket counts hide where a service desk's effort goes. Separate the clocks, size each category by active effort, apply safety gates and measure net benefit.
5 min readWhich engineering administration should AI handle first?
For engineering and consulting firms: choose the administrative steps AI can safely take on first, with review built in, a worked proposal example and a selection matrix.
5 min readWorked examples in these guides use synthetic data figures to show the method. HourBack does not share customer benchmarks or results.